Terms of service
Terms of Service
Last updated: April 2, 2026
Welcome to VelarisFit. These Terms of Service govern your use of our website, store, content, products, and services. By accessing our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on our website. If you do not agree to these Terms, you should not use our website or Services.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Customs, Duties & Import Taxes
VelarisFit ships from Australia and directly from international suppliers, including China. Orders may be subject to customs duties, import taxes, and fees upon delivery, which vary by destination country and shipment origin. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost.
Orders shipped from China to the United States may be subject to additional import tariffs under current US trade regulations, regardless of order value. By completing a purchase, you agree that VelarisFit bears no liability for any customs duties, import taxes, or carrier handling fees incurred upon delivery.
1. Online Store Terms
By using this site, you represent that you are at least the age of majority in your state, territory, or country of residence, or that you are using this site with the involvement and consent of a parent or legal guardian.
You may not use our products for any unlawful or unauthorised purpose, nor may you use the website in violation of any applicable laws or regulations. You must not transmit any viruses, malware, worms, trojan horses, or any destructive code through our site. A breach of these Terms may result in immediate termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.
You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting devices or systems. Payment information is always processed securely through our payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or otherwise use any part of the website, content, products, Services, or access to the Services without our prior written permission.
3. Products and Services
VelarisFit offers Pilates reformers, Pilates accessories, fitness-related products, and related merchandise. All product descriptions, images, specifications, pricing, and availability are subject to change at any time without notice.
We make every effort to display our products as accurately as possible. However, we do not guarantee that colours, finishes, textures, dimensions, or product appearance shown on your screen will exactly match the product received. Slight variations may occur due to photography, lighting, monitor settings, manufacturing updates, or supplier adjustments.
We reserve the right to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities offered, on a case-by-case basis.
4. Fitness Equipment Disclaimer
Our Pilates reformers and accessories are intended for general fitness and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or health condition.
Before using any Pilates reformer, resistance equipment, straps, rings, boards, or related accessories, you should ensure that the product is assembled correctly, used only as intended, and suitable for your individual fitness level and physical condition. If you are pregnant, recovering from injury, have a medical condition, or are unsure whether a product is appropriate for you, you should consult a qualified health professional before use.
By purchasing and using our products, you acknowledge that physical exercise involves inherent risk, including the risk of injury, strain, illness, or property damage. You assume full responsibility for your use of the products.
5. Product Use and Safety
You agree to use all VelarisFit products safely, carefully, and in accordance with any instructions, warnings, or guidance provided with the product, on the packaging, or on our website.
You must not misuse, alter, modify, or use any product in a way that is inconsistent with its intended purpose. Pilates reformers and accessories should be used on a stable and appropriate surface, with proper supervision where necessary, and with routine checks for wear, damage, loose fittings, or defects before use.
We are not responsible for injury, damage, or loss resulting from misuse, improper setup, unauthorised modification, normal wear and tear, or failure to follow usage and safety instructions.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase a product subject to these Terms. All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, inaccurate account information, or suspected resale activity.
If we cancel or change an order after payment has been processed, we will notify you using the contact details provided at checkout and, where appropriate, issue a refund.
7. Pricing and Billing Information
All prices listed on our website are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.
You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases made through our store. You authorise us and our payment providers to charge your selected payment method for the total amount of your order, including applicable shipping fees, taxes, duties, or other charges disclosed at checkout.
If we suspect that an order is fraudulent, unauthorised, or placed for resale, we may cancel or refuse the order.
8. Shipping and Delivery
Shipping timeframes are estimates only and are not guaranteed unless expressly stated otherwise. Delays may occur due to carrier disruptions, customs processing, weather events, supply chain issues, or circumstances beyond our reasonable control.
Risk of loss and title for products passes to you upon delivery to the shipping address provided at checkout, to the extent permitted by applicable law.
It is your responsibility to provide accurate delivery details. We are not liable for failed delivery, delays, or losses caused by incorrect or incomplete shipping information submitted by you.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return Policy posted on our website. By placing an order, you agree to that policy.
We reserve the right to deny returns or refunds that do not meet our policy conditions, including items returned used, damaged, incomplete, or outside the applicable return period. Approved returns may be subject to inspection before a refund, credit, or exchange is issued.
10. Promotions, Discounts, and Gift Cards
From time to time, we may offer promotions, discount codes, gift cards, or limited-time offers. These are subject to separate terms and may be withdrawn, modified, or cancelled at any time.
Promotional codes cannot be redeemed for cash and may not be combined with other offers unless expressly stated. Gift cards are non-refundable except where required by law.
11. Accuracy of Information
We are not responsible if information made available on this website is not accurate, complete, or current. The content on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources.
We reserve the right to modify website content at any time, but we have no obligation to update any information unless required by law.
12. Third-Party Tools and Links
Our website may include access to third-party tools, payment providers, apps, or links to third-party websites that we do not monitor or control. We provide access to these tools and services on an “as is” and “as available” basis without warranties, endorsements, or conditions of any kind.
We are not responsible for the content, privacy practices, terms, or functionality of third-party websites or services. Your use of third-party services is at your own risk and subject to their own terms.
13. User Comments, Reviews, and Submissions
If you send us feedback, testimonials, suggestions, reviews, comments, images, videos, or other materials, whether online, by email, or otherwise, you grant us a non-exclusive, royalty-free, worldwide, perpetual right to use, reproduce, edit, publish, distribute, and display that content in any media for marketing, promotional, operational, or business purposes.
You agree that your submissions will not violate any right of any third party, including copyright, trade mark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, defamatory, obscene, or misleading material.
We reserve the right, but are not obligated, to monitor, edit, or remove content that we determine, in our sole discretion, to be inappropriate or in breach of these Terms.
14. Intellectual Property
All content on this website, including but not limited to logos, product names, branding, text, images, graphics, icons, layouts, videos, designs, downloads, and other materials, is owned by or licensed to VelarisFit and is protected by intellectual property laws.
You may not copy, reproduce, distribute, republish, upload, post, transmit, modify, reverse-engineer, exploit, or create derivative works from any content on this site without our prior written consent.
15. Prohibited Uses
You may not use the website or its content:
- for any unlawful purpose
- to solicit others to perform unlawful acts
- to violate any international, federal, state, territorial, or local law or regulation
- to infringe upon our intellectual property rights or the rights of others
- to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
- to submit false or misleading information
- to upload or transmit malicious code
- to collect or track the personal information of others
- to spam, phish, scrape, crawl, or interfere with the security features of the website
- to attempt to bypass access restrictions, reverse engineer the site, or misuse our content or systems
We reserve the right to terminate your use of the Services for violating any prohibited use.
16. Account Responsibility
If you create an account on our website, you are solely responsible for maintaining the confidentiality of your login credentials and for restricting access to your device or account. You accept responsibility for all activities that occur under your account.
You must notify us immediately of any unauthorised use of your account or any other breach of security.
17. SMS and Marketing Communications
If you opt in to receive marketing emails, SMS messages, or other promotional communications from us, you consent to receive those communications in accordance with applicable law.
Consent to receive promotional messages is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of marketing emails by clicking the unsubscribe link in the message. You may opt out of SMS marketing by replying with the applicable unsubscribe keyword, where available. Even if you opt out of promotional messages, we may still send transactional communications relating to your orders, returns, account, or customer support matters.
18. Disclaimer of Warranties
To the fullest extent permitted by law, our website, Services, and all products provided through the website are offered on an “as is” and “as available” basis, without any representation, warranty, or condition of any kind, whether express or implied.
We do not guarantee that your use of our Services will be uninterrupted, timely, secure, or error-free, or that the website will be free from viruses or harmful components.
Nothing in these Terms excludes any consumer guarantees, warranties, or rights that cannot be excluded under applicable consumer protection law.
19. Limitation of Liability
To the fullest extent permitted by law, VelarisFit, its owners, directors, employees, contractors, affiliates, suppliers, service providers, and licensors will not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use of, or inability to use, the website, Services, or products, including but not limited to loss of profits, loss of revenue, loss of savings, data loss, personal injury, property damage, or replacement costs.
Without limiting the above, our liability for any claim relating to a product purchased from us will be limited, to the extent permitted by law, to the amount paid for that product.
20. Indemnity
You agree to indemnify, defend, and hold harmless VelarisFit and its affiliates, partners, employees, contractors, service providers, and licensors from any claim, demand, loss, liability, damage, or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the website or products, your violation of any law, or your infringement of any rights of a third party.
21. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.
22. Termination
These Terms remain effective unless and until terminated by either you or us. You may stop using our Services at any time. We may terminate or suspend your access to the Services immediately, without notice, if we believe you have breached these Terms or any applicable law.
Any obligations or liabilities incurred prior to termination shall survive termination where appropriate.
23. Entire Agreement
These Terms of Service, together with our posted policies, constitute the entire agreement between you and VelarisFit relating to your use of the website and Services and supersede any prior agreements, communications, or proposals.
24. Governing Law
These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws applicable in your operating jurisdiction, without prejudice to any non-excludable consumer rights you may have under applicable law.
25. Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website after any changes are posted constitutes acceptance of those changes.
26. Contact Information
Questions about these Terms of Service should be sent to: