Refund policy

At VelarisFit, we stand behind every 
product we sell. If you are not 
completely satisfied with your purchase, 
we are here to help.

━━━━━━━━━━━━━━━━━━━━━━

30-DAY MONEY BACK GUARANTEE

We offer a full 30-day money back 
guarantee on the following products:

- CorePulse™ EMS Abs Trainer
- ThermaCore™ Infrared Recovery Belt
- ArmForge™ Strength Trainer
- ReliefPad™ Electric Shoulder Massager
- NeckFlow™
- GluteForm™ EMS Trainer
- AlignPro™
- GyroBall™ Gyro Power Wrist Ball

If you are not satisfied with your 
purchase for any reason, contact us 
within 30 days of receiving your order 
and we will issue a full refund.

No complicated return forms. 
No lengthy processes. 
Just reach out and we will sort it.

━━━━━━━━━━━━━━━━━━━━━━

GEL PAD REFILL PACKS — SPECIAL CONDITIONS

Due to hygiene reasons, our gel pad 
refill packs are subject to the 
following refund conditions:

✅ ELIGIBLE FOR REFUND:
Gel pad refill packs that are 
completely unopened and unused — 
with the original packaging intact 
and the seal unbroken — are eligible 
for a full refund within 30 days 
of purchase.

❌ NOT ELIGIBLE FOR REFUND:
Gel pad refill packs that have been 
opened, used, or had their seal broken 
are not eligible for a refund under 
any circumstances.

This policy exists for hygiene and 
safety reasons and is consistent with 
standard consumer goods practice for 
personal care and body-contact products.

━━━━━━━━━━━━━━━━━━━━━━

HOW TO REQUEST A REFUND

To request a refund, please contact 
our customer experience team:

📧 support@velarisfit.com.au

Please include:
- Your order number
- The product you are returning
- The reason for your return

We aim to respond to all refund 
requests within 24 hours and process 
approved refunds within 3–5 business 
days back to your original 
payment method.

━━━━━━━━━━━━━━━━━━━━━━

RETURN SHIPPING

In most cases a physical return 
is not required. We will advise 
you on a case by case basis 
whether the item needs to be 
returned before a refund is issued.

If a return is required we will 
provide instructions at that time.

━━━━━━━━━━━━━━━━━━━━━━

DAMAGED OR INCORRECT ITEMS

If you received a damaged, defective, 
or incorrect item please contact us 
immediately at support@velarisfit.com.au 
with a photo of the item and your 
order number. We will arrange a 
replacement or full refund at 
no cost to you.

━━━━━━━━━━━━━━━━━━━━━━

YOUR CONSUMER RIGHTS

This policy does not limit or 
exclude your rights under the 
Australian Consumer Law. 
You may be entitled to a remedy 
under the Australian Consumer Law 
regardless of this policy where 
a product has a major failure, 
is not of acceptable quality, 
or does not match its description.

━━━━━━━━━━━━━━━━━━━━━━

Last updated: July 2026
VelarisFit — velarisfit.com.au
ABN: 43 144 066 585
support@velarisfit.com.au